Privacy

Hotshot Haulage is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set the standards for handling personal information in Australia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, request a quote, or engage our services.

1. Information We Collect

We may collect the following types of information:
• Personal details such as your name, business name, phone number, and email
address
• Service information such as pickup and delivery addresses, freight descriptions,
dimensions, and photos of loads (if uploaded)
• Communication records including emails, phone call notes, and online form
submissions
• Website usage data collected through cookies and analytics tools (e.g. browser type,
pages visited, and traffic patterns)

2. How We Use Your Information

We use your personal information to:
• Provide accurate quotes and carry out freight services
• Communicate with you about bookings, deliveries, and service updates
• Improve our website, services, and customer experience
• Meet insurance, safety, and legal obligations
We will only use your personal information for the purpose it was collected unless we have
your consent or are required by law.

3. How We Store and Protect Your Information

We take all reasonable steps to keep your personal information secure. This includes:
• Storing electronic data on secure servers
• Restricting access to authorised personnel only
• Using appropriate technical and organisational measures to protect against misuse,
loss, or unauthorised access
However, no online transmission can be guaranteed as fully secure, and you use our website
and services at your own risk.

4. Disclosure of Information

We respect your confidentiality and will never sell, rent, or trade your personal information.
We may share information in the following circumstances:
• With our insurers or legal advisers if required for claims or compliance
• With subcontractors or trusted service partners to assist with completing your job
(only the minimum necessary details will be shared)
• When required by law, regulation, or court order

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality and analyse
traffic. Cookies do not personally identify you. You can disable cookies through your
browser settings, although some website features may not function properly without them.
We may also use third-party analytics tools (such as Google Analytics) to help us understand
how visitors use our site and improve our services.

6. Access to and Correction of Your Information

You have the right to request access to the personal information we hold about you. You may
also request corrections if you believe the information is inaccurate, incomplete, or out of
date.
Requests for access or correction can be made by contacting us directly (see Section 8).

7. Complaints

If you have concerns about how we handle your personal information, please contact us in the
first instance. We will take your complaint seriously and work with you to resolve it
promptly.
If you are not satisfied with our response, you can lodge a complaint with the Office of the
Australian Information Commissioner (OAIC):
• Website: www.oaic.gov.au
• Phone: 1300 363 992